Healthcare Innovation Stories

Academic Medical Center Cuts Readmissions By 66% Using Innovative Patient Technology

November 3, 2017
By
alan

Toronto, Ontario – November 3, 2017 – SeamlessMD's novel patient engagement technologyis helping to improve post-operative care for patients who have undergone surgery. MountSinai Hospital, part of Sinai Health System, used the technology to engage and monitor 106patients during their recovery. The results showed a decrease in 30-day readmissions ratesfrom 18% to 6.1%.In November 2016, the hospital implemented SeamlessMD - a leading patient engagementand quality improvement platform. With SeamlessMD, patients were guided through theirrecovery after surgery via their smartphone, tablet, and computer. Patients receivedreminders, accessed interactive education, tracked recovery milestones and recordedwarning signs (e.g. pain scores, stoma output, etc.).In addition, the hospital used SeamlessMD as an integrated monitoring system to deliverproactive patient care. Physician assistants at the hospital were automatically notified forpatients at-risk and were able to view a patient’s health status in real-time. This allowed thecare team to be proactive in reaching out to patients at-risk of readmission, and addressearly signs of complications (e.g. infections, dehydration, etc.) sooner.“SeamlessMD allows us to be more proactive in our approach to post-discharge care. Theplatformhas enabled us to extend our care beyond the wall of the hospital, monitor patientconcerns in real-time and ultimately prevent ER visits and readmissions,” said Dr. ErinKennedy, the lead colorectal surgeon for this initiative.Full results also showed 3 ER visits avoided (issues resolved via phone calls or clinic visits),and high patient satisfaction with 89% of patients recommending SeamlessMD to otherpatients. Sinai researchers believe these initial results are promising and are engaged inadditional studies to further validate these results.“We have received positive feedback from our patients who used the SeamlessMD platform.Patients have reported that it helped reduce anxiety, made them feel more connected to ourcare team and that they felt safer recovering at home" says Dr. Alexandra Easson, the leadsurgical oncologist for this initiative.The feedback from patients has been overwhelmingly positive, with one patient saying, “theapp made me feel less alone and it was good to know more help was there if I needed it. Itfeels like a doctor is with you every day”.With a focus on improving the patient experience, this initiative was supported by a grantfrom the Canadian Partnership Against Cancer (CPAC), an independent, not-for-profitorganization to facilitate action on cancer control in Canada.“It is incredible to work with such a forward-thinking team at Sinai Health System,” saidJoshua Liu, MD, CEO of SeamlessMD. “We are proud to have achieved such tremendousresults on improving quality, patient safety, and patient satisfaction.”About SeamlessMDSeamlessMD provides the leading patient engagement and quality improvement platform.Hospitals use SeamlessMD to enhance the patient experience, improve outcomes andlower costs. The SeamlessMD platform supports patients through preparation and recoverywith reminders, video-based education, progress tracking and clinical data collection.Providers and administrators can access clinical intelligence tools to track patientcompliance, monitor patient progress and improve population health. For more informationabout SeamlessMD, please visit: www.seamless.md.Media Enquiries:Alan Sardana, marketing@seamless.md

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Academic Medical Center Cuts Readmissions By 66% Using Innovative Patient Technology

Posted by:
alan
on
November 3, 2017

Toronto, Ontario – November 3, 2017 – SeamlessMD's novel patient engagement technologyis helping to improve post-operative care for patients who have undergone surgery. MountSinai Hospital, part of Sinai Health System, used the technology to engage and monitor 106patients during their recovery. The results showed a decrease in 30-day readmissions ratesfrom 18% to 6.1%.In November 2016, the hospital implemented SeamlessMD - a leading patient engagementand quality improvement platform. With SeamlessMD, patients were guided through theirrecovery after surgery via their smartphone, tablet, and computer. Patients receivedreminders, accessed interactive education, tracked recovery milestones and recordedwarning signs (e.g. pain scores, stoma output, etc.).In addition, the hospital used SeamlessMD as an integrated monitoring system to deliverproactive patient care. Physician assistants at the hospital were automatically notified forpatients at-risk and were able to view a patient’s health status in real-time. This allowed thecare team to be proactive in reaching out to patients at-risk of readmission, and addressearly signs of complications (e.g. infections, dehydration, etc.) sooner.“SeamlessMD allows us to be more proactive in our approach to post-discharge care. Theplatformhas enabled us to extend our care beyond the wall of the hospital, monitor patientconcerns in real-time and ultimately prevent ER visits and readmissions,” said Dr. ErinKennedy, the lead colorectal surgeon for this initiative.Full results also showed 3 ER visits avoided (issues resolved via phone calls or clinic visits),and high patient satisfaction with 89% of patients recommending SeamlessMD to otherpatients. Sinai researchers believe these initial results are promising and are engaged inadditional studies to further validate these results.“We have received positive feedback from our patients who used the SeamlessMD platform.Patients have reported that it helped reduce anxiety, made them feel more connected to ourcare team and that they felt safer recovering at home" says Dr. Alexandra Easson, the leadsurgical oncologist for this initiative.The feedback from patients has been overwhelmingly positive, with one patient saying, “theapp made me feel less alone and it was good to know more help was there if I needed it. Itfeels like a doctor is with you every day”.With a focus on improving the patient experience, this initiative was supported by a grantfrom the Canadian Partnership Against Cancer (CPAC), an independent, not-for-profitorganization to facilitate action on cancer control in Canada.“It is incredible to work with such a forward-thinking team at Sinai Health System,” saidJoshua Liu, MD, CEO of SeamlessMD. “We are proud to have achieved such tremendousresults on improving quality, patient safety, and patient satisfaction.”About SeamlessMDSeamlessMD provides the leading patient engagement and quality improvement platform.Hospitals use SeamlessMD to enhance the patient experience, improve outcomes andlower costs. The SeamlessMD platform supports patients through preparation and recoverywith reminders, video-based education, progress tracking and clinical data collection.Providers and administrators can access clinical intelligence tools to track patientcompliance, monitor patient progress and improve population health. For more informationabout SeamlessMD, please visit: www.seamless.md.Media Enquiries:Alan Sardana, marketing@seamless.md

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