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How SeamlessMD Works

Digital Patient EngagementOur Digital Care Journeys for Urology surgery enable providers to virtually engage, connect and monitor patients before, during, and post hospitalization. The care plan has been developed for patients undergoing prostatectomy, cystectomy, TURP, TURBT, HoLEP and laser prostatectomy, kidney and ureter stones procedures. Patients can easily access a SeamlessMD Digital Care Journey for Urology on their own smartphone, tablet, or computer.
Personalized Interactive EducationDeliver interactive personalized care plans, including reminders, to-do-lists, videos, and evidence-based education developed by our experienced team of healthcare specialists and customized to match your protocols. Keep patients on track with pre- and post-op expectations, pre-surgery readiness surveys and digital reminders days to weeks prior to their scheduled surgery allowing patients to self-prepare in advance. Digital reminders and education include self-care tips, why drinking water enhances recovery, how to prevent urinary track infections, changing the urostomy pouch, how to do Kegel exercises, catheter care, sexual activity, and more.
Empower Patients with Self-Care ToolsMinimize your patients’ anxiety by giving them access to self-management and self-care tools via an evidence-based digital library they can access 24/7/365. While recovering at home post-surgery, daily health checks prompt patients to self-report data such as symptoms, catheter problems, bladder spasms, blood clot, infections (UTI), urine color, diet to prevent reoccurring stones, incision photos, mood tracking, pain scores, and nausea through the platform remotely, enabling them to actively participate in their own care.
Track Patient ProgressAutomate the collection of Patient-Reported Outcomes across the episode of care, such as pain, fever, opioid usage, satisfaction surveys, and validated PRO surveys. Measure compliance and adherence to care plans and Enhanced Recovery After Surgery (ERAS) protocols.
Remote Patient Monitoring
Use alerts and dashboards to monitor post-op issues such as pain, incision photos, urinary tract infections, and more to intervene sooner for patients at-risk.
Analytics & Reporting
Analyze aggregate data through custom reports and dashboards to accelerate quality improvement.
EHR Integration
Use standalone or integrate with your EHR – SeamlessMD is the only Digital Care Journey platform that has turn-key integration partnerships with Epic, Oracle Cerner, and MEDITECH.

“Through the SeamlessMD Digital Care Journey platform patients undergoing TURBT surgery receive automated activity reminders as well as educational prompts that provide them with personalized, timely education that supports the prevention of post-operative problems associated with TURBT allowing for early detection and timely intervention reducing the need for ER visits and readmissions. With the remote monitoring capabilities, we are able to assess the patient’s symptom burden and recovery trajectory. We consistently hear from patients that access to the platform helps reduce their anxiety as they feel informed and educated about what to expect and for us as providers it has proven to reduce length of stay, readmissions, and ED visits.”

Chantal Gagne
Director of Surgery and Inpatient Services, North Bay Regional Health Centre
Read Press Release

“The impetus for adopting a digital platform was more communications with the patient without overburdening the care team. The digital platform allows us to take all the knowledge that we have that we wish the patient could automatically get and it makes it feasible to automatically send it to them. The beauty of the platform is it sends the information in a way that does not overload the patient. We would typically give patients booklets or a bunch of pamphlets that they would never action or consume. With the digital platform they get a message one month before surgery telling them that they should do this and five days before surgery that they should do that. It’s a more digestible, just-in-time format.”

Dr. Jay Shah
Vice Chief of Staff & Urologic Oncology Cancer Care Program Leader,
Stanford Health Care
Listen to the podcast

Research: Success Using SeamlessMD for Urology Patients in COVID Era

“Given the tremendous anxiety and information overload that patients feel before and after RC, smartphone-based apps represent an opportunity to enhance communication between patients and care teams. In light of the current COVID pandemic, they may also afford an opportunity to decrease reliance on in-person visits in the pre-operative and post-operative period.”

Check out our podcast with Dr. Jay B. Shah: Healthcare Leadership & Digital Patient Engagement for Urology

Featuring Dr. Jay B. Shah, Vice Chief of Staff & Urologist at Stanford Health Care.
Go to podcast episode

Urology Patient Testimonials

Reduced anxiety during recovery

"Excellent program. Helpful tips and keeps me mindful of all that I need to do, to speed my recovery. Good to have some examples of high fibre foods to encourage good bowel health."

Empowered to track recovery

"The fact that I could compare the colour of my urine and know that it was normal as well as knowing that my other symptoms were normal as well."

Differentiated patient experience

“Really like this program. Saves me from calling my surgeon or going to emergency to see whether my symptoms were okay.”

Felt more connected to care team

“The detail and comprehensive information provided about what to expect while recovering was fantastic. I also liked the option of being able to call and speak with a NP if needed.”

Compliance with care pathway

“I enjoyed getting notifications, the checklists, readings, and information shared before, during and after surgery.”

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