Succeeding with Digital Health even when the Novelty Wears Off: What WRHN's Digital Care Journey Program Shows Four Years In
Pilot data comes with an asterisk. Not always a fatal one – but an honest one. The teams running a new digital program are paying close attention. Patients who opt into something new tend to be motivated. Clinical champions are engaged. The combination of novelty and focus can produce early results that quietly drift once the program becomes business as usual.
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