Health Emergency
If you have a health emergency, call 911 or visit the nearest Emergency Room.
Do not use SeamlessMD for emergency care.
Patient Support
Help and resources for SeamlessMD users
Try this first
Most login and setup problems can be solved right here, without waiting for a reply.
Reset your password
Choose the form for your region and we will email you a reset link.
Get the SeamlessMD app
Open your care plan in any web browser, or install the app on your phone or tablet.
No activation email yet?
Your healthcare organization sends an activation email or text once you are enrolled. Check your spam folder first.
Who to contact about what
SeamlessMD is the software your hospital uses. Your care team looks after your care; we look after the app.
Your physician’s office or care team
Call them about:
- Symptoms, pain, or anything that does not feel right
- Appointment dates, times or rescheduling
- Medications, prescriptions and refills
- Your surgery or procedure date and pre-op instructions
- Test results
- Whether an instruction in your care plan applies to you
- Discharge and follow-up questions
SeamlessMD support
Email us about:
- Logging in, passwords and activation links
- Reminder emails or texts you are not receiving
- The app crashing, freezing or not loading
- Adding a caregiver or family member to your account
- A wrong name, email or phone number on your account
- Content that looks broken or missing in your care plan
Common questions
The questions patients ask us most often.
Your hospital or clinic will enroll you and send an activation email or text. Once you activate your account, open your care plan in any web browser, or download the app from the Apple App Store or Google Play Store. If your health system uses Epic MyChart, you may be able to reach SeamlessMD from there.
Complete the password reset form for your region and you will receive an email with a reset link.
- Canadian patients: reset your password here
- U.S. patients: reset your password here
Email support@seamless.md with your name and the name of your healthcare organization and the support team will help you. For questions about your medical care or symptoms, contact your care team directly — and in an emergency, call 911 or go to your nearest emergency department.
Yes. Caregivers and family members can share an account and see the same reminders, education and check-ins, which lets them help you stay on track and complete surveys. Patients enrolled with a caregiver tend to be more engaged and often have a smoother recovery.
No. SeamlessMD is provided to you by your healthcare organization at no cost. You need a smartphone, tablet or computer with an internet connection — and if you don’t have one, ask your care team about receiving reminders by text message instead.
Yes. Your information is encrypted both when it is sent and when it is stored, on secure servers located in Canada for Canadian patients and in the United States for U.S. patients. SeamlessMD complies with HIPAA, PHIPA and PIPEDA and maintains SOC 2 Type II certification through annual independent audit. Your information is shared with your care team — it is not sold or used for advertising.
Still stuck?
Email us at support@seamless.md with your name and the name of your hospital, and the support team will help you sort it out.
