TDP 188: UW Health’s Dr. Joel Gordon and Stacy Rasmussen: Building a Successful Digital Transformation Dyad, Leading and Lagging Indicators of Success with AI, and Measuring ROI with Rigor for AI Scribes

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On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Joel Gordon (CMIO, UW Health) and Stacy Rasmussen (VP, IS Business Relationship Management, Planning and Growth, UW Health), about "Building a Successful Digital Transformation Dyad, Leading and Lagging Indicators of Success with AI, Measuring ROI with Rigor for AI Scribes, and more..." Click the play button to listen or read the show notes below.
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Audio:

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Guest(s):

• Dr. Joel Gordon, Chief Medical Information Officer at UW Health
• Stacy Rasmussen, VP, IS Business Relationship Management, Planning and Growth at UW Health
• Dr. Joshua Liu, Co-founder & CEO at SeamlessMD

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‍Episode 188 - Show Notes:

[00:00:07] Episode preview

[00:00:51] Why Dr. Gordon chose healthcare after spending a summer studying ecology

[00:01:18] How Ms. Rasmussen ‘found her home’ in health IT via CPOE

[00:02:13] “To Err Is Human” as Dr. Gordon's inflection point into informatics

[00:05:06] What excites Ms. Rasmussen about digital: fix waste, elevate experience

[00:05:57] How their dyad partnership works in practice

[00:11:02] Building trust: good intent, “crucial conversations”, making it fun, and declaring it special

[00:13:21] “Remove emotion, focus on fact vs. fiction”—get one story

[00:24:03] Adoption philosophy: quality over speed for ambient tools

[00:25:45] Simple training, utilization scorecards, and repurposing licenses

[00:27:44] Strategy & policy before people–process–tech

[00:27:49] Diffusion of innovation: set habits in first 3–6 months

[00:36:47] LLMs can “look right but lose context”—buyer beware

[00:41:30] Measuring ROI with rigor

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Fast 5 Lightning Round:

1. What is your favorite book or book you’ve gifted the most?
   Stacy: "Too Blessed to Be Stressed" by Debora Coty and Lisa Larsen
   Joel: "Mastering the Matrix" by Susan Z. Finerty
2. If you could instantly master any skill, what would it be?
   Stacy: Debate team member.
   Joel: Guitar.
3. Would you rather have Super strength, super speed, or the ability to read people’s minds?
   Stacy: Mind reading.
   Joel: Speed.
4. What is something in healthcare you believe that others might find insane?
   Stacy: The amount of regulations and the payment process.
   Joel: The piles and piles of data that is not converted to information/knowledge…
5. What is the last movie or TV show you saw?
   Stacy: Landman
   Joel: Love on the Spectrum

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