Healthcare News & Views

Case Study - Toronto East General Hospital Uses SeamlessMD To Improve Patient Engagement

February 23, 2015
By
phil

Over the past several years, we have seen a shift in how the healthcare industry is approaching patient engagement. Healthcare providers are now finding new and innovative ways to engage their patients during complicated surgical care pathways while producing valuable feedback to help improve their delivery of care. With an increase in government regulations that measure performance based on patient experience metrics and healthcare organizations working towards a common goal of achieving coordinated care, a patient engagement strategy has now become an extremely critical part of the business of delivering care.To achieve the "triple aim" of healthcare, hospitals are now leveraging technology as part of their patient engagement strategy to - improve surgical outcomes, reduce costs and improve productivity so that patients receive the right care at the right time and in the most cost effective way.

Toronto East General Hospitals Patient Engagement Strategy

In early 2014, Dr. Carmine Simone, Chief of Surgeon at the Toronto East General Hospital understood the importance of patient engagement and was actively looking to improve patient care within his organization.  Despite being a Level 1 Centre of Excellence for Thoracic Surgery, Dr. Simone found his patients facing difficulties adhering to instructions and staying engaged in the process between visits. He also found that patients were overwhelmed with all the instructions they had to remember preparing for major cancer surgery and recovering afterwords.

It was around this time when Dr. Simone partnered up with SeamlessMD to implement a custom patient engagement solution for Toronto East General Hospital (TEGH). Dr. Simone found that SeamlessMD understood that true patient engagement is not just about online patient portals, communication or education. True patient engagement is really about the willingness of patients to self-manage their own health and about an open collaboration between providers and patients to manage and achieve positive health outcomes.

At the end of a pilot period, Toronto East General Hospital saw numerous benefits from implementing SeamlessMD for Thoracic Surgery. To learn about the results with SeamlessMD's partnership with Toronto East General hospital, we have compiled a 6 page case study that you can download for free.Download the free report and:

  • Learn about the custom solution SeamlessMD designed for Toronto East General Hospital
  • Get clarity on how patients are looking to interact with healthcare providers
  • Key results & numbers from the pilot with SeamlessMD
  • The benefits provided to patients, surgeons & administrators

Case Study - Toronto East General Hospital Uses SeamlessMD To Improve Patient Engagement

Posted by:
phil
on
February 23, 2015

Over the past several years, we have seen a shift in how the healthcare industry is approaching patient engagement. Healthcare providers are now finding new and innovative ways to engage their patients during complicated surgical care pathways while producing valuable feedback to help improve their delivery of care. With an increase in government regulations that measure performance based on patient experience metrics and healthcare organizations working towards a common goal of achieving coordinated care, a patient engagement strategy has now become an extremely critical part of the business of delivering care.To achieve the "triple aim" of healthcare, hospitals are now leveraging technology as part of their patient engagement strategy to - improve surgical outcomes, reduce costs and improve productivity so that patients receive the right care at the right time and in the most cost effective way.

Toronto East General Hospitals Patient Engagement Strategy

In early 2014, Dr. Carmine Simone, Chief of Surgeon at the Toronto East General Hospital understood the importance of patient engagement and was actively looking to improve patient care within his organization.  Despite being a Level 1 Centre of Excellence for Thoracic Surgery, Dr. Simone found his patients facing difficulties adhering to instructions and staying engaged in the process between visits. He also found that patients were overwhelmed with all the instructions they had to remember preparing for major cancer surgery and recovering afterwords.

It was around this time when Dr. Simone partnered up with SeamlessMD to implement a custom patient engagement solution for Toronto East General Hospital (TEGH). Dr. Simone found that SeamlessMD understood that true patient engagement is not just about online patient portals, communication or education. True patient engagement is really about the willingness of patients to self-manage their own health and about an open collaboration between providers and patients to manage and achieve positive health outcomes.

At the end of a pilot period, Toronto East General Hospital saw numerous benefits from implementing SeamlessMD for Thoracic Surgery. To learn about the results with SeamlessMD's partnership with Toronto East General hospital, we have compiled a 6 page case study that you can download for free.Download the free report and:

  • Learn about the custom solution SeamlessMD designed for Toronto East General Hospital
  • Get clarity on how patients are looking to interact with healthcare providers
  • Key results & numbers from the pilot with SeamlessMD
  • The benefits provided to patients, surgeons & administrators

Recent news from SeamlessMD

TDP 132: Mass General Brigham’s CMIO, Dr. Rebecca Mishuris: Safeguarding Relationships with AI, Turning Skeptics into Champions, and Prioritizing Practical Wins Over Theoretical Benefits
June 13, 2024

TDP 132: Mass General Brigham’s CMIO, Dr. Rebecca Mishuris: Safeguarding Relationships with AI, Turning Skeptics into Champions, and Prioritizing Practical Wins Over Theoretical Benefits

Learn More
8 Insights from Vancouver Coastal Health’s Richmond Hospital on using Remote Symptom Monitoring to Transform Oncology Care
June 12, 2024

8 Insights from Vancouver Coastal Health’s Richmond Hospital on using Remote Symptom Monitoring to Transform Oncology Care

Learn More
TDP 131: Fraser Health's VP, Digital Patient & Provider Experience, Jennifer MacGregor: Developing AI Copilots for Healthcare Efficiency, Launching Fraser's Digital Front Door, Why Being Kind Doesn't mean Being Nice
June 6, 2024

TDP 131: Fraser Health's VP, Digital Patient & Provider Experience, Jennifer MacGregor: Developing AI Copilots for Healthcare Efficiency, Launching Fraser's Digital Front Door, Why Being Kind Doesn't mean Being Nice

Learn More