TDP 156: KLAS Research's Adam Cherrington: What Healthcare Can Learn from the DMV, The Power of Patient Voice, and Red Flags and Green Flags for Patient-Centric Vendors

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On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Adam Cherrington, Vice President of Digital Health at KLAS Research, about "What Healthcare Can Learn from the DMV, The Power of Patient Voice, Red Flags and Green Flags for Patient-Centric Vendors, and more..." Click the play button to listen or read the show notes below.
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Audio:

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Guest(s):

• Adam Cherrington, Vice President of Digital Health at KLAS Research
• Dr. Joshua Liu (@joshuapliu), Co-founder & CEO at SeamlessMD

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‍Episode 156 - Show Notes:

[00:00:07] Episode preview

[00:03:39] A Personal Journey into Healthcare

[00:04:31] AI in Healthcare: Augmenting, Not Replacing Clinicians

[00:07:14] Emerging Themes in Digital Health

[00:11:23] The Shift to In-House Telehealth

[00:14:45] Red Flags and Green Flags for Patient-Centric Vendors

[00:20:14] What healthcare can learn from the DMV’s consumer experience

[00:25:14] Breaking Assumptions About Patient Tech Adoption

[00:27:13] Challenging the 100% Accessibility Fallacy

[00:31:25] Building Community Through the Patient Voice Collaborative

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Fast 5 Lightning Round:‍
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1. Favorite Book or Book You’ve Gifted the Most:
   The Book of Mormon by Joseph Smith
   Seven Habits of Highly Effective People by Stephen Covey, and
   Green Eggs and Ham by Dr. Seuss.
2. Person Dead or Alive You’d Love to Meet:
   Abraham Lincoln.
3. Super strength, super speed, or mind reading:
   Super speed.
4. Something in Healthcare You Believe in That Others Might Find Insane:
   Fax machines.
5. Last Film/TV Show:
   Fly Me to the Moon.