TDP 135: Baptist Memorial's CMIO, Dr. Jake Lancaster: Adapting How You Talk About AI to Get Stakeholder Adoption, Saving Nurses 20 Minutes Per Shift Without Tech, and Exploring Systemic Healthcare Issues Through Fiction

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On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Jake Lancaster, Chief Medical Information Officer at Baptist Memorial Health Care, about "Adapting How You Talk About AI to Get Stakeholder Adoption, Saving Nurses 20 Minutes Per Shift Without Tech, Exploring Systemic Healthcare Issues Through Fiction, the Arthurian Legend, and 90s Music, and more..." Click the play button to listen or read the show notes below.
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Audio:

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Video:

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Guest(s):

• Dr. Jake Lancaster (@JakeLancasterMD), Chief Medical Information Officer at Baptist Memorial Health Care
• Dr. Joshua Liu (@joshuapliu), Co-founder & CEO at SeamlessMD

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‍Episode 135 - Show Notes:

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[00:01:06] How Dr. Lancaster learned about informatics through his master’s program;

[00:03:29] Why learning the business of healthcare matters for informatics, and how it’s lacking in traditional medical training;

[00:09:10] Evaluating AI's realistic applications in healthcare: Low hanging fruit, high ROI vs  overhyped prospects, and why ambient AI has a promising future;

[00:12:50] How synergies between humans and AI outperform standalone systems, and why Dr. Lancaster believes the human in the loop should shoulder the responsibility;

[00:16:11] Reimagining the EHR from the ground up with AI;

[00:19:14] Why average tech-savvy physicians are best for pilots to authentically test new technologies;

[00:23:14] How Ambient AI models get better overtime by leveraging data from the partner networks;

[00:27:15] Adapting how you communicate AI tools to fit your audience, enhancing receptivity and effectiveness;

[00:30:00]  'Project Joy' initiative aimed at reducing nurse documentation time, and how non-tech solutions such as reorganizing hospital supply access increased nurse efficiency and saved over 20 minutes per shift;

[00:35:46] Dr. Lancaster discusses the evolving role of 'Hospital at Home' programs, including how patient selection criteria has changed and will hopefully continue to change, and why staffing the program presents a paradoxical challenge; 

[00:38:20] Dr. Lancaster shares his motivation for writing 'The Matter of Medicine,' a humorous take on health IT, drawing inspiration from his father, 90s music, and the Arthurian legend;

[00:40:01] The therapeutic value of creative writing to explore systemic issues and potential solutions through fiction;

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Fast 5 Lightning Round:‍

1. Favorite Book: "The Once and Future King" by T.H. White, for its profound impact on his perspective.
2. Person to Meet: Kurt Vonnegut, to gain insights from his unique writing style and profound storytelling.
3. Preferred Superpower: Super speed, aligning with his passion for running and efficiency.
4. Healthcare Belief: The continued reliance on outdated technologies like pagers and fax machines in modern healthcare settings.
5. Time Travel Wish: To witness the Big Bang, to see the origins of the universe firsthand.