Product launch: Announcing our new Follow Up Module that allows care teams to reduce phone calls and resolve clinical issues faster

The SeamlessMD team is thrilled to announce the release of our new Follow Up module. Hospitals and health systems that were early adopters of the module are already saving time, and more importantly, it has already “saved a patient's life.”

How It Works

The Follow Up module allows care teams to:

• Communicate with patients quickly, securely, and directly through your SeamlessMD dashboards
• Control the volume of communication with patients by choosing one-way communication or two-way communication, as needed

For example, care teams can:

• Send a message to patients in place of a phone call
• View messages that your colleagues have sent to patients
• Receive a message from patients in response to your initial message
• Resolve message threads when the communication/conversation with the patient is finished

What it helps with: Avoid unnecessary phone calls & resolve issues with patients faster

Sending follow up messages to patients with these new tools can replace a phone call that can sometimes become 10-15 minutes long.

Here are common scenarios care teams are using the Follow Up module for:

• Deliver reassurance to a patient (e.g. “wound photo looks normal”)
• Request additional details or a new wound photo
• Get in touch with patients who are hard to reach by phone

‍

Success story: Thunder Bay Regional Health Sciences Centre

A recent case highlights how the Surgical Transitions Remote Patient Monitoring team at TBRHSC is using SeamlessMD’s new Follow Up module to overcome communication barriers and provide life-saving care. 

A post-operative spine patient had returned to their home reservation to recover after surgery. Due to the remote location, poor cell service made traditional phone communication unreliable, with calls repeatedly dropping. 

The patient developed concerning symptoms–fever and new-onset neck pain–prompting concerns of possible meningitis. Unable to connect via phone, TBRHSC’s monitoring team turned to SeamlessMD’s new Follow Up module, which allowed Katelyn O’Connor, a nurse practitioner on the TBRHSC monitoring team, to communicate directly through SeamlessMD with the patient, who was able to open, read, and respond to messages. 

Acting quickly, Ms. O’Connor instructed the patient to visit the local nursing station for immediate intervention, ensuring she received critical care without delay. The patient was flown out to TBRHSC and treated for life threatening meningitis. She has made a full recovery. 

This case underscores a “big win” for the new Follow Up module being used by TBRHSC to bridge gaps in care delivery. By leveraging SeamlessMD, TBRHSC ensured that patients—wherever they are—can remain connected to their care team, flag concerns, and receive timely treatment.

Are you already a SeamlessMD customer and want to learn more about the Follow Up module?

Reach out to your Customer Success Manager to learn more.