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November 13, 2025
MultiCare an 11-hospital system is the largest, not-for-profit, community-based, locally-owned health system in the state of Washington, deployed SeamlessMD, a leading Digital Care Journey platform to engage and remotely monitor patients across five clinical areas including:
- Hip
- Knee
- Spine
- Bariatrics
- Maternity Care
Initial total hip and knee replacement clinical outcomes and cost analysis have demonstrated:
- ↓0.38 days Average Length of Stay
- ↓37% 30-day Readmissions
- ↓39% 90-day Readmissions
- ↓6.7% Avg Total Cost
- ↑ 19.9% Avg Contribution Margin
From these outcomes, it is evident that the implementation of SeamlessMD has led to improved clinical outcomes, particularly in regards to the reduction of the average length of stay and readmissions. Furthermore, SeamlessMD has proven itself to be a cost-effective solution, as seen in the reduction of average total costs and the increase in average contribution margin.
On the partnership, Ben Chao, President CareConnect, MultiCare shared:
“What we found to be probably the most valuable and the most standout in this relationship [with SeamlessMD] is the Epic integration between SeamlessMD and MultiCare’s instance of Epic, both on the provider side and actually on the patient side within MyChart. And so using that SMART on FHIR integration via the App Orchard, providers really can monitor patients without leaving Epic.”
Hear what MultiCare’s patients like most about the program:
“It gave you confidence that even though you were home, you were still being monitored and cared for. Any questions or concerns could be addressed with an immediate response or solution.”
“Since I live 80 miles from my surgical team, I could relay my progress without commuting to the office.”
Read the full case study for more insights on MultiCare’s vendor selection criteria, deployment strategies, the benefits of the Epic integration, and how they optimized the patient experience.
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