Healthcare Innovation Stories

Kingston Health Sciences Centre looks to enhance remote monitoring and patient experience with SeamlessMD

July 18, 2023
By
SeamlessMD

Kingston, Ontario – July 18, 2023Kingston Health Sciences Centre (KHSC), southeastern Ontario’s largest acute-care and academic hospital, has launched a pilot of SeamlessMD, a Digital Care Journey platform that is being adopted by leading health systems across North America to enhance delivery of digital care. 

For KHSC, SeamlessMD will help deliver scalable remote monitoring, enhance patient satisfaction and education, and achieve automated collection of Patient-Reported Outcomes Measures (PROMs). At this time, KHSC – consisting of Hotel Dieu Hospital and Kingston General Hospital, the Cancer Centre of Southeastern Ontario, and a research institute – is rolling out the Digital Care Journey platform for patients undergoing hip and knee replacement surgeries.

The organization has seen nearly a 50% reduction in the length of stay for joint surgery patients as part of a larger initiative, which includes the deployment of SeamlessMD. 

“Our goal has been to get more of our hip and knee replacement patients home the day of their surgeries, and to do that in a way that ensures they feel safe and comfortable,” shared Dr. Steve Mann, Orthopedic Surgeon at KHSC. “Many patients are very keen on the idea of avoiding a night in the hospital, but are apprehensive about what to expect immediately after surgery. The SeamlessMD app has helped to proactively address many of the questions or concerns patients have at home by reassuring them that what they’re experiencing is normal and expected. It also offers a convenient way for patients to communicate with the nurses who make follow-up phone calls when needed. In general, patient feedback has been very positive.”

With SeamlessMD, patients undergoing surgery at KHSC are guided pre- and post-surgery via personalized, interactive education, progress-tracking, and post-op symptom monitoring using their own device (e.g. smartphone, tablet, computer). After surgery, patients can also self-report data such as pain scores, symptoms, range-of-motion, opioid consumption, and share photos of their wounds through the platform remotely. Meanwhile, care teams can monitor patients on dashboards and receive alerts as well as access alerts, allowing for faster intervention for patients at risk and the delivery of better care.

Dr. Bob Connelly, Program Medical Director of Pediatrics at KHSC, experienced SeamlessMD firsthand when he went through a total hip replacement surgery at KHSC. Speaking about SeamlessMD’s pre- and post-surgery education and tracking, Dr. Connelly shared that he decided to use the SeamlessMD digital care platform and that “it made it easier to find the information I needed about my surgery. I liked how it gave me a countdown to my surgery date, helping me focus on my preparations. After my surgery, I continued to refer to it and used it to do things like track my use of pain medication and snap a picture of my incision site when I had questions about how red it was.”

Patient feedback has been very positive, with 93% of KHSC patients reporting that SeamlessMD helped them feel less worried before surgery and 98% reporting feeling more confident at-home after surgery. Patients have also recognized how the platform helps the healthcare system deliver more efficient care, with one patient sharing, “With our healthcare system under significant pressure and with limited staffing resources, I felt SeamlessMD did a great job keeping me up to date and it made me feel confident that if I did have a problem, I would be able to connect with someone quickly for answers and or an explanation.”

“We are excited to partner with KHSC in their mission to transform surgical care, supporting their goals of improving patient education and clinical outcomes,” said Dr. Joshua Liu, CEO and Co-founder, SeamlessMD. “We recognize KHSC’s commitment to further quality of care as we continue to enable care teams to better monitor patients outside the hospital while helping patients get home sooner and feel more satisfied across their recovery journey.”

About Kingston Health Sciences Centre

Kingston Health Sciences Centre is southeastern Ontario’s complex, acute and specialty care, research and teaching hospital. Consisting of our Hotel Dieu site and Kingston General site, as well as the Cancer Centre of Southeastern Ontario and our research institute, we care for more than 500,000 patients and their families from across our region.

As one of the region’s largest employers, we are home to more than 6,000 staff, 2,000 health-care learners and 1,000 volunteers who are committed to partnering with patients and families to ensure that we continually provide high quality, compassionate care. Fully affiliated with Queen’s University, we are ranked as one of Canada’s top research hospitals.

About SeamlessMD

SeamlessMD provides the leading Digital Care Journey platform for hospitals and health systems to engage, monitor, and stay connected with patients across healthcare journeys. 35+ clinical studies & evaluations have shown SeamlessMD to improve the patient experience while reducing hospital length of stay, readmissions, and emergency department visits. Health systems such as Horizon Health Network, Montreal Heart Institute, North York General, Trillium Health Partners, William Osler Health System, Sunnybrook, University Hospitals, Baystate Health, and others use SeamlessMD to elevate the patient experience, improve outcomes and lower costs. Patients access digital care plans on their smartphones, tablets, or computers and are guided via reminders, education, and progress tracking. Providers receive alerts, monitor patients, and access analytics to deliver better care. SeamlessMD is directly integrated with leading EHRs such as Epic, Oracle Cerner, and MEDITECH. SeamlessMD was named by the CAN Health Network as its Company of the Year in 2022 and a Top Rated Remote Monitoring Company by AVIA Marketplace in 2023. To learn more, visit seamless.md.

Kingston Health Sciences Centre looks to enhance remote monitoring and patient experience with SeamlessMD

Posted by:
SeamlessMD
on
July 18, 2023

Kingston, Ontario – July 18, 2023Kingston Health Sciences Centre (KHSC), southeastern Ontario’s largest acute-care and academic hospital, has launched a pilot of SeamlessMD, a Digital Care Journey platform that is being adopted by leading health systems across North America to enhance delivery of digital care. 

For KHSC, SeamlessMD will help deliver scalable remote monitoring, enhance patient satisfaction and education, and achieve automated collection of Patient-Reported Outcomes Measures (PROMs). At this time, KHSC – consisting of Hotel Dieu Hospital and Kingston General Hospital, the Cancer Centre of Southeastern Ontario, and a research institute – is rolling out the Digital Care Journey platform for patients undergoing hip and knee replacement surgeries.

The organization has seen nearly a 50% reduction in the length of stay for joint surgery patients as part of a larger initiative, which includes the deployment of SeamlessMD. 

“Our goal has been to get more of our hip and knee replacement patients home the day of their surgeries, and to do that in a way that ensures they feel safe and comfortable,” shared Dr. Steve Mann, Orthopedic Surgeon at KHSC. “Many patients are very keen on the idea of avoiding a night in the hospital, but are apprehensive about what to expect immediately after surgery. The SeamlessMD app has helped to proactively address many of the questions or concerns patients have at home by reassuring them that what they’re experiencing is normal and expected. It also offers a convenient way for patients to communicate with the nurses who make follow-up phone calls when needed. In general, patient feedback has been very positive.”

With SeamlessMD, patients undergoing surgery at KHSC are guided pre- and post-surgery via personalized, interactive education, progress-tracking, and post-op symptom monitoring using their own device (e.g. smartphone, tablet, computer). After surgery, patients can also self-report data such as pain scores, symptoms, range-of-motion, opioid consumption, and share photos of their wounds through the platform remotely. Meanwhile, care teams can monitor patients on dashboards and receive alerts as well as access alerts, allowing for faster intervention for patients at risk and the delivery of better care.

Dr. Bob Connelly, Program Medical Director of Pediatrics at KHSC, experienced SeamlessMD firsthand when he went through a total hip replacement surgery at KHSC. Speaking about SeamlessMD’s pre- and post-surgery education and tracking, Dr. Connelly shared that he decided to use the SeamlessMD digital care platform and that “it made it easier to find the information I needed about my surgery. I liked how it gave me a countdown to my surgery date, helping me focus on my preparations. After my surgery, I continued to refer to it and used it to do things like track my use of pain medication and snap a picture of my incision site when I had questions about how red it was.”

Patient feedback has been very positive, with 93% of KHSC patients reporting that SeamlessMD helped them feel less worried before surgery and 98% reporting feeling more confident at-home after surgery. Patients have also recognized how the platform helps the healthcare system deliver more efficient care, with one patient sharing, “With our healthcare system under significant pressure and with limited staffing resources, I felt SeamlessMD did a great job keeping me up to date and it made me feel confident that if I did have a problem, I would be able to connect with someone quickly for answers and or an explanation.”

“We are excited to partner with KHSC in their mission to transform surgical care, supporting their goals of improving patient education and clinical outcomes,” said Dr. Joshua Liu, CEO and Co-founder, SeamlessMD. “We recognize KHSC’s commitment to further quality of care as we continue to enable care teams to better monitor patients outside the hospital while helping patients get home sooner and feel more satisfied across their recovery journey.”

About Kingston Health Sciences Centre

Kingston Health Sciences Centre is southeastern Ontario’s complex, acute and specialty care, research and teaching hospital. Consisting of our Hotel Dieu site and Kingston General site, as well as the Cancer Centre of Southeastern Ontario and our research institute, we care for more than 500,000 patients and their families from across our region.

As one of the region’s largest employers, we are home to more than 6,000 staff, 2,000 health-care learners and 1,000 volunteers who are committed to partnering with patients and families to ensure that we continually provide high quality, compassionate care. Fully affiliated with Queen’s University, we are ranked as one of Canada’s top research hospitals.

About SeamlessMD

SeamlessMD provides the leading Digital Care Journey platform for hospitals and health systems to engage, monitor, and stay connected with patients across healthcare journeys. 35+ clinical studies & evaluations have shown SeamlessMD to improve the patient experience while reducing hospital length of stay, readmissions, and emergency department visits. Health systems such as Horizon Health Network, Montreal Heart Institute, North York General, Trillium Health Partners, William Osler Health System, Sunnybrook, University Hospitals, Baystate Health, and others use SeamlessMD to elevate the patient experience, improve outcomes and lower costs. Patients access digital care plans on their smartphones, tablets, or computers and are guided via reminders, education, and progress tracking. Providers receive alerts, monitor patients, and access analytics to deliver better care. SeamlessMD is directly integrated with leading EHRs such as Epic, Oracle Cerner, and MEDITECH. SeamlessMD was named by the CAN Health Network as its Company of the Year in 2022 and a Top Rated Remote Monitoring Company by AVIA Marketplace in 2023. To learn more, visit seamless.md.

Recent news from SeamlessMD

TDP 132: Mass General Brigham’s CMIO, Dr. Rebecca Mishuris: Safeguarding Relationships with AI, Turning Skeptics into Champions, and Prioritizing Practical Wins Over Theoretical Benefits
June 13, 2024

TDP 132: Mass General Brigham’s CMIO, Dr. Rebecca Mishuris: Safeguarding Relationships with AI, Turning Skeptics into Champions, and Prioritizing Practical Wins Over Theoretical Benefits

Learn More
8 Insights from Vancouver Coastal Health’s Richmond Hospital on using Remote Symptom Monitoring to Transform Oncology Care
June 12, 2024

8 Insights from Vancouver Coastal Health’s Richmond Hospital on using Remote Symptom Monitoring to Transform Oncology Care

Learn More
TDP 131: Fraser Health's VP, Digital Patient & Provider Experience, Jennifer MacGregor: Developing AI Copilots for Healthcare Efficiency, Launching Fraser's Digital Front Door, Why Being Kind Doesn't mean Being Nice
June 6, 2024

TDP 131: Fraser Health's VP, Digital Patient & Provider Experience, Jennifer MacGregor: Developing AI Copilots for Healthcare Efficiency, Launching Fraser's Digital Front Door, Why Being Kind Doesn't mean Being Nice

Learn More