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August 15, 2025
Thunder Bay Regional Health Sciences Centre (TBRHSC), a 375-bed acute care hospital serving over 250,000 residents across Thunder Bay and Northwestern Ontario, deployed Digital Care Journeys, to engage and remotely monitor patients across 14 clinical areas including:
- Shoulder
- Total Hip and Knee
- Spine (Lumbar and Cervical)
- Cardiac Catheterization
- Bariatrics
- Colorectal
- Urology
- Gynecology
- Breast Cancer
- Maternity Care
- Oncology
The hospital-wide rollout was completed in just 16 months.
Initial results from almost 1,900 surgical patients supported by SeamlessMD have demonstrated:
- ↓1.2 days average Length of Stay (LOS)
- ↓32% 30-day ED Visits
- 90% Patient Activation Rate
- 91% of patients felt more confident before surgery
- 97% of patients felt more confident at home after surgery
It is clear that the implementation of SeamlessMD has led to improved clinical outcomes, particularly in regards to the reduction of the average LOS and ED visits. Furthermore, patients enrolled on the platform have expressed high levels of patient engagement and satisfaction. To quantify, TBRHSC has an 85% patient enrolment rate with a 90% activation rate - despite an elderly and highly dispersed population. This is indicative of a strong level of patient interest and engagement with the SeamlessMD platform.
On the partnership, Adam Vinet (Vice President, Patient Experience & Chief Nursing Executive Regional Vice President, Regional Cancer Care, TBRHSC) shared:
“There has been a noticeable difference in the efficiency of the delivery of patient care services since implementing SeamlessMD. Patients have consistently reported high satisfaction rates with the technology, while staff have expressed an improvement in operational efficiencies. It is truly a user-friendly technology that is loved by patients and staff alike.”
Hear from TBRHSC patients:
“Feeling like an alternative was always available to have potential post surgical problems addressed rather than having to attempt to get a med appointment in a hurry - or going to emergency at the hospital.”
“I liked that a nurse practitioner actually monitored my responses andcalled me when there might have been cause for concern. I also found thelibrary helpful.”
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