SeamlessMD vs. Epic MyChart Care Companion Comparison

SeamlessMD vs. Epic Care Companion

Out-of-the-box Care Plans

Pre-built content for more than 20 episodes of care

Evidence-based ready content, customizable care plans, that include:
‍

Reminders
Evidence-based patient education
Symptom tracking
Automated feedback workflows

None – clinicians must develop from scratch

Patient adoption, engagement & satisfaction

94.7% patient adoption (UAB study)
‍

90%+ patient activation
90%+ patients recommended to others
40%+ patients report SeamlessMD helps prevent 1+ phone calls

32% patient adoption
‍(Cleveland Clinic study)

Validated to Improve Clinical Outcomes

Large body of clinical evidence showing outcomes improvement and cost savings

30+ clinical studies or evaluations:
‍

↓ 45-72% readmissions
↓ $1,369-$8,100 cost per patient
↓ 1-2 days length of stay
↓ 41-68% ED visits
↓ 59-65% phone calls

(Case studies & research)

No known evidence showing improved clinical outcomes

Interoperability

Integration with Epic and MyChart

Yes
(Epic App Orchard listing)

Yes

Reminders

In App

Reminders

Text, Email

Education

Offline mode

Education

Optimized for Grade 6 Reading and Health Literacy Best Practices

Education

Physician Photo

Patient-Reported Outcomes

Survey Designs

Comprehensive - checkboxes, radio buttons, sliding scales, incision photos, etc.

Limited (i.e., radio button, incision photos)

Accessibility

WCAG 2.0 AA guidelines met (e.g., color-blind tested, screen reader accessible, contrast tested, etc.)

Accessibility

Grade 6 Reading Level built-in

Accessibility

Caregiver Enrollment

Accessibility

Multi-Language Support

Deployment

Implementation Time

2-3 months

Up to 9 months

Professional services support

Dedicated Customer Success Manager, Patient Education Specialist & Quality Assurance associate to project manage implementation and staff training

No.
Providers must do themselves with significant time spent on trial and error.

Professional services support

Post-implementation on-going Customer Success advisory services to troubleshoot issues, share best practices from other organizations, organize data reviews, support strategic planning, etc.

No.
Providers must do themselves with significant time spent on trial and error.

Professional services support

Patient technical support

No.
Providers must do themselves.

Out-of-the box Dashboards & Analytics

Population trends for patient engagement, pain, opioid use, etc.

Out-of-the box Dashboards & Analytics

Alerts

Out-of-the box Dashboards & Analytics

Data Reports

Maximize Total Cost of Ownership

Partnering with a vendor like SeamlessMD minimizes risk of failure, ensures clinician buy-in, maximizes patient adoption, accelerates time to deployment, and minimizes staff time invested.

Accelerate time to deployment and maximize patient adoption

We believe in working closely with our customers to ensure that they have a seamless, efficient experience deploying digital care journeys to their patient populations. With our platform, clinicians do not need to start from scratch, they don’t need to figure out how to implement the solution or how to drive patient adoption. Our team has worked with dozens of clinical teams, we know the best methods for achieving high patient enrollment and engagement.

We believe your team has enough to do so we provide them with dedicated resources to train staff on best practices to launch and enrol patients. You will collaborate with a dedicated Customer Success Manager who works closely with your team, we train your staff using a proven playbook, and we provide customized print materials like posters, brochures, etc., that you can share to educate patients and others.

We don’t like to leave anything to chance. Our team will educate your team on best practices for patient adoption, patient enrollment, remote monitoring, etc.

Ensure clinician buy-in

When health systems work with SeamlessMD to deploy Digital Care Journeys across multiple service lines or care pathways, we provide best practice templates, and we have a Patient Education team with clinical experience (e.g. clinicians or health communications specialists) that does the work to customize and iterate based on your clinician’s team feedback. Clinicians have far more confidence when implementation involves our team with clinical experience, compared to their usual experiences working solely with IT personnel who often lack clinical understanding.

Minimize risk of failure with a proven team and playbook

By leveraging the SeamlessMD out-of-the box care plan content that supports health literacy best practices, our experience working with leading health systems to deploy a virtual care management solution, and our proven methodologies and best practices to achieve high patient activation and adoption, you can save time and money. Our Customer Success and Patient Education teams will work closely with your clinical team to ensure all care protocols are adhered to in the digital care journey, that the content is branded with your logo and physician’s photos, and that your team is trained.

10 Questions Every Buying Committee Should Ask:

Cost is always a primary determining factor for all enterprise IT procurement processes. Buying committees typically spend months identifying the right solution that meets their needs. Often the adage “you get what you pay for” requires top consideration as low cost or even free solutions might sound compelling on the surface - but will the solution deliver what your team needs long term, or will it cost you more time and effort? Below are ten questions every buying committee should be asking to help you make the right decision when it comes to procuring a purpose-built digital care management solution that can scale across your health system:

Does the solution provide enough flexibility and breadth to support our needs today and scale across the system as our needs evolve?
What clinical studies highlighting results and outcomes have been produced about this solution?
Will our clinical teams be confident in accepting the level of evidence supporting the solution?
How much time and effort will be needed to maintain the solution? Will the vendor manage patient technical support or will that fall on our team?
Is there ready-made content available out-of-the-box for multiple specialties?
How much time will our team need to spend customizing the solution?
What resources will be provided by the vendor partner to project manage and own this process for us?
How fast can the solution be implemented?
Does the vendor have a track record of high patient enrollment, engagement, and satisfaction?
Over time, will our total cost of ownership decrease with this solution?

Patient-Friendly Intelligent Digital Care Journey and Remote Monitoring Platform Helps Health Systems Increase Patient Satisfaction, and Improve Outcomes