TDP 171: UofU Health’s Laura Marquez: Dark Green v. Light Green Dollars For ROI, Why Healthcare Leaders Need to be More Comfortable Killing Old Tech, and How Patients are the Most Underutilized Care Team Members

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On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Laura Marquez, Sr. Director for Digital Transformation at University of Utah Health, about "Dark Green v. Light Green Dollars For ROI, Why Healthcare Leaders Need to be More Comfortable Killing Old Tech, How Patients are the Most Underutilized Care Team Members, and more..." Click the play button to listen or read the show notes below.
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Audio:

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Guest(s):

• Laura Marquez, Senior Director for Digital Transformation at University of Utah Health
• Dr. Joshua Liu, Co-founder & CEO at SeamlessMD

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‍Episode 171 - Show Notes:

[00:00:07] Episode preview

[00:03:20] From Biochemist to Digital Health Leader

[00:05:55] How a Patient Changed The Way Ms. Marquez Thinks About Digital Health

[00:09:25] Why AI and Chatbots Aren’t Always the Right Solution

[00:11:00] How University of Utah Health Involves Patients in Digital Design

[00:14:13] Fixing Digital Overload and App Fatigue

[00:17:22] The Three Pillars of Patient Experience: Make It Easy, Partner With Me, and Care for Me

[00:20:00] AI Bias in Healthcare: Are We Making the Digital Divide Worse?

[00:26:25] How Smart Hospital Rooms Are Empowering Patients

[00:29:35] How to Get Leadership Buy-In for Future-Focused Tech

[00:33:23] Why Ambient AI Is a Game-Changer for Clinician and Patient Experience

[00:36:22] Thinking About Downstream Impacts Early

[00:39:25] Why Healthcare Leaders Need to Be More Comfortable Killing Old Tech

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Fast 5 Lightning Round:‍
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1. Favorite Book or Book You’ve Gifted the Most:
   Dare to Lead by Brené Brown
2. Super strength, super speed, or mind reading:
   Mind reading.
3. Something in Healthcare You Believe in That Others Might Find Insane:
   Healthcare billing makes no sense.
4. What is the last movie or TV show you saw and what did you think of it?
   Elf

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The Digital Patient has been recognized as Feedspot's #1 Patient Engagement Podcast of 2025. Thank you to our listeners for making this happen!