TDP 133: Memorial Healthcare System's CMIO, Dr. Jennifer Goldman: Eliminating Over 800,000 Daily Clicks, Actioning SDoH Data, and Mastering Change Management in a WFH Environment

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On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Jennifer Goldman, VP, CMIO at Memorial Healthcare System, about "Eliminating Over 800,000 Daily Clicks, Actioning SDoH Data, Mastering Change Management in a WFH Environment, and more..." Click the play button to listen or read the show notes below.
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Audio:

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Video:

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Guest(s):

• Dr. Jennifer Goldman, Vice President, Chief Medical Information Officer at Memorial Healthcare System
• Dr. Joshua Liu (@joshuapliu), Co-founder & CEO at SeamlessMD

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‍Episode 133 - Show Notes:

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[00:00:07] Introduction to Dr. Jennifer Goldman, VP, CMIO at Memorial Healthcare System;[00:01:07] Dr. Goldman shares her early inspiration to pursue medicine, rooted in a strong family ethos of service and community involvement;

[00:02:07] Exploring her unique background in medical anthropology and osteopathic medicine, emphasizing a holistic approach to patient care;

[00:07:30] How Dr. Goldman transitioned from being a primary care physician to specializing in healthcare informatics, driven by a desire to solve systemic inefficiencies in healthcare;

[00:08:21] Innovative strategies at Memorial Healthcare System to adapt primary care to growing demands, including the implementation of technological solutions to streamline care processes;

[00:11:22] Developing Express Lanes in primary care to automate preventative care processes and improve documentation;

[00:14:21] Discussing the strategic integration of Social Determinants of Health into Epic to tailor care more effectively to individual patient needs;

[00:17:45] The significant impacts of addressing social determinants on patient outcomes, detailing specific improvements and system efficiencies achieved;

[00:22:22] Balancing clinical outcomes with operational demands in the public healthcare system, and how technology helps align these aspects;

[00:28:20] The complexities and challenges associated with introducing new technologies into established healthcare systems, focusing on operational impacts and adoption barriers;

[00:34:20] Evaluating ambient AI, particularly its benefits and challenges in modifying physician-patient interactions and clinical workflows;

[00:36:25] Insights into the broader impact of technology in healthcare beyond direct patient encounters, emphasizing the significance of comprehensive review and decision-making processes;

[00:38:30] How different adoption rates of technologies across healthcare suggests a tailored approach based on specific stakeholder needs and workflows;

[00:40:10] How Dr. Goldman eliminated over 800,000 daily clicks at Memorial Healthcare System;

[00:41:40] Strategic change management practices for successful implementation of healthcare technologies, emphasizing engagement with medical and nursing leadership;

[00:43:40] Why preliminary in-person meetings are crucial for change management;

[00:45:10] The challenges of virtual collaboration in change management;

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Fast 5 Lightning Round:

1. Favorite Book: "Nudge" by Richard Thaler and Cass Sunstein, and "Cutting for Stone" by Abraham Verghese.
2. Person to Meet: Paul Farmer, to discuss his impact on global health.
3. Preferred Superpower: Super strength.
4. Belief in Healthcare: The essential role of care access independent of financial considerations.
5. Time Travel Wish: Experience the arrival of her ancestors at Ellis Island.