TDP 132: Mass General Brigham’s CMIO, Dr. Rebecca Mishuris: Safeguarding Relationships with AI, Turning Skeptics into Champions, and Prioritizing Practical Wins Over Theoretical Benefits

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On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Rebecca Mishuris, CMIO at Mass General Brigham, about "Safeguarding Relationships with AI, Turning Skeptics into Champions, Prioritizing Practical Wins Over Theoretical Benefits, and more..." Click the play button to listen or read the show notes below.
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Audio:

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Video:

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Guest(s):

• Dr. Rebecca Mishuris (@rmishuris), Chief Medical Information Officer at Mass General Brigham
• Dr. Joshua Liu (@joshuapliu), Co-founder & CEO at SeamlessMD

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‍Episode 132 - Show Notes:

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[00:00:07] Introducing Dr. Rebecca Mishuris, CMIO at Mass General Brigham, and her unique path from technology consultant to healthcare leader;

[00:01:07] Discussing the early influence of technology in her life and her eventual transition into medicine, influenced by public health consulting;

[00:02:07] The decision to pursue internal medicine, drawn to the holistic care and longitudinal patient relationships;

[00:03:57] How Dr. Mishuris' tech-first background shapes her approach to integrating technology in healthcare;

[00:07:44] Identifying high ROI and overhyped use cases for AI in healthcare, emphasizing practical applications over theoretical benefits;

[00:08:08] The potential for AI to reduce administrative burdens and support clinical workflows, enhancing overall efficiency;

[00:09:09] The need for careful evaluation and guardrails in implementing generative AI to maintain the integrity of patient-provider relationships;

[00:12:08] Advocating for the responsible and cautious application of AI in healthcare, highlighting its role as a tool rather than a replacement for human judgment;

[00:20:21] Challenges and considerations in leading digital transformation in a major healthcare system, focusing on user engagement and ethical technology use;

[00:26:30] Importance of AI being a tool, not the ultimate decision-maker, especially in regards to new clinicians who are most used to tech;

[00:28:07] The evolving role of AI in healthcare, looking toward future advancements and their impact on medical practice;

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Fast 5 Lightning Round:

1. Favorite Books: John le Carré novels. But I’ll gift the book “Ask For It” by Linda Babcock and Sara Laschever.
2. Person She'd Love to Meet: Dr. Anthony Fauci, admired for his leadership.
3. Preferred Superpower: Super strength, preferring physical resilience over other abilities.
4. Belief in Healthcare that others might find insane: That we still use the fax machine.
5. Time Travel Wish: Return to pre-COVID February 2020, to appreciate normalcy before the pandemic.