TDP 131: Fraser Health's VP, Digital Patient & Provider Experience, Jennifer MacGregor: Developing AI Copilots for Healthcare Efficiency, Launching Fraser's Digital Front Door, Why Being Kind Doesn't mean Being Nice

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On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Jennifer MacGregor, VP, Digital Patient and Provider Experience at Fraser Health, about "Developing AI Copilots for Healthcare Efficiency, Launching Fraser's Digital Front Door, Why Being Kind Doesn't mean Being Nice, and more..." Click the play button to listen or read the show notes below.
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Audio:

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Video:

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Guest(s):

• Jennifer MacGregor, Vice President, Digital Patient and Provider Experience at Fraser Health
• Dr. Joshua Liu (@joshuapliu), Co-founder & CEO at SeamlessMD

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‍Episode 131 - Show Notes:

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[00:01:13] Ms. MacGregor shares her early experiences with healthcare IT, starting at age nine with healthcare billing.

[00:02:07] The impact of Ms. MacGregor's international education on her career, fostering a global perspective in healthcare IT.

[00:03:02] Key insights from working in diverse health systems and adopting a 'glocal' approach—thinking globally while acting locally.

[00:04:01] Favorite travel experiences and their influence on her approach to healthcare technology, particularly in Australia and Singapore.

[00:07:07] The role of different reimbursement models in shaping healthcare delivery across countries.

[00:08:35] Transitioning from EHR vendor space to leading digital health at Fraser Health, highlighting the differences in scope and complexity.

[00:11:47] Introduction of a generative AI experience at Fraser Health to support training and improve administrative efficiency.

[00:14:17] Exploring the potential of AI in reducing administrative burdens and improving system navigation.

[00:19:30] Discussing the SCALE AI project aimed at revolutionizing scheduling and resource management using AI at Fraser Health.

[00:23:20] The importance of copilot scenarios in AI, where AI suggests actions but human oversight remains crucial.

[00:28:11] The development and impact of Fraser Health's digital front door initiative, aiming to improve patient access and experience.

[00:32:17] Advocating for kindness over mere agreeability in leadership, especially for women in the healthcare sector.

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Fast 5 Lightning Round:

1. Favorite Book: "The Martian" by Andy Weir.
2. Person to Meet: Rosalind Franklin, known for her role in discovering the structure of DNA.
3. Preferred Superpower: Control over time, with a preference for time travel.
4. Healthcare Belief: The complexity and costs of healthcare are often underestimated.
5. Time Travel Wish: Visit the early days of genetic discovery to witness the unveiling of DNA's structure.