TDP 123: University of Wisconsin’s CDIO, Chero Goswami: Empowering IT to Own Outcomes, Why Every Healthcare Leader Must Know Economics, and Chero’s 3G Philosophy on Service Excellence

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On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Cherodeep (Chero) Goswami, Chief Information & Digital Officer at University of Wisconsin Health System, about "Empowering IT to Own Outcomes, Why Every Healthcare Leader Must Know Economics, Chero's 3G Philosophy on Service Excellence, and more..." Click the play button to listen or read the show notes below.
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Audio:

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Video:

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Guest(s):

• Cherodeep (Chero) Goswami, Chief Information & Digital Officer at University of Wisconsin Health System
• Dr. Joshua Liu (@joshuapliu), Co-founder & CEO at SeamlessMD

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‍Episode 123 - Show Notes:

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[00:01:05] Chero's early fascination with technology and its impactful role in healthcare;

[00:02:01] Why Chero took a logistic-driven leap into healthcare, motivated by a personal experience and a desire to enhance the patient experience;

[00:03:17] Why Healthcare is uniquely challenging yet inherently fulfilling;

[00:05:19] The need for a novel approach to solving healthcare's enduring issues, focusing on strategy over increasing resources; capability over capacity;

[00:09:22] Emphasizing experience and adaptability in healthcare IT to support care providers and patient outcomes;

[00:14:43] Future vision of care; accessible from home and the potential shift towards patients dictating care delivery timing;

[00:17:51] Chero's philosophy on service excellence: combining grit, grace, and gratitude to enhance team dynamics and patient care;

[00:21:05] Encouraging IT teams to own project outcomes, emphasizing the distinction between output and outcome;

[00:25:06] The importance of recognizing and adapting to individual preferences in healthcare, challenging the one-size-fits-all approach;

[00:32:39] The crucial role of knowledge in tackling healthcare's future challenges, advocating for a proactive and informed leadership;

[00:37:47] "Coffee with Chero," an initiative to foster personal connections and understand team perspectives;

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Fast 5 Lightning Round:‍

1. What is your favorite book or book you've gifted the most?
"Caste" by Isabel Wilkerson, for its profound insights into caste systems and racial segregation.

2. Who is a person, either dead or alive, you'd love to meet?
Steve Jobs, admired for his obsession with design and simplicity.

3. Would you rather have super speed, super strength, or the ability to read people's minds?
The ability to read people's minds, with a humorous note on handling constant mind-reading.

4. What is something in healthcare you believe that others might find insane?
It's the only industry where customers don't wake up wanting to visit.

5. If you could travel back in time to any event or moment, what would it be and why?
Experience flying on the Concorde.