Have questions or need help?

Your hospital or clinic will enroll you and send an activation email or text. Once you activate your account, open your care plan in any web browser, or download the app from the Apple App Store or Google Play Store. If your health system uses Epic MyChart, you may be able to reach SeamlessMD from there.

Complete the password reset form for your region and you will receive an email with a reset link.

• Canadian patients: reset your password here
• U.S. patients: reset your password here

Email support@seamless.md with your name and the name of your healthcare organization and the support team will help you. For questions about your medical care or symptoms, contact your care team directly — and in an emergency, call 911 or go to your nearest emergency department.

Yes. Caregivers and family members can share an account and see the same reminders, education and check-ins, which lets them help you stay on track and complete surveys. Patients enrolled with a caregiver tend to be more engaged and often have a smoother recovery.

No. SeamlessMD is provided to you by your healthcare organization at no cost. You need a smartphone, tablet or computer with an internet connection — and if you don’t have one, ask your care team about receiving reminders by text message instead.

Yes. Your information is encrypted both when it is sent and when it is stored, on secure servers located in Canada for Canadian patients and in the United States for U.S. patients. SeamlessMD complies with HIPAA, PHIPA and PIPEDA and maintains SOC 2 Type II certification through annual independent audit. Your information is shared with your care team — it is not sold or used for advertising.

SeamlessMD enables health systems to digitize patient care journeys with automated reminders, education and symptom monitoring — leading to lower length of stay, readmissions, and costs. Patients are engaged via smartphone, tablet or computer and are guided step-by-step with reminders, education and progress tracking across pre/post-surgery, oncology, chronic care and more. Providers can remotely monitor patients and access insights to elevate the patient experience, improve clinical outcomes and lower costs. SeamlessMD can be directly integrated with EHRs such as Epic, Oracle Cerner and MEDITECH. 50+ clinical studies & evaluations have shown SeamlessMD to improve the patient experience while reducing hospital length of stay, readmissions and costs.

SeamlessMD is partnered with leading hospitals and health systems across North America such as Advocate Health, UAB, University of Rochester Medicine, Sunnybrook, Trillium Health Partners, Thunder Bay Regional Health Sciences Centre, Horizon Health New Brunswick and Nova Scotia Health Authority. Learn more about our customers.

SeamlessMD was incorporated in Toronto, Ontario, Canada in December 2012 by Dr. Joshua Liu (CEO), Willie Kwok (CTO) and Philip Chen. Its legal name is Seamless Mobile Health Inc.

• KLAS Research (2023) — ranked #1 for Improving Outcomes, and in the top three for Reducing Cost of Care, Improving the Clinician Experience and Improving the Patient Experience in the Emerging Solutions Top 20 Report. This was the first time in KLAS history that a single company ranked in the top three across all four Quadruple Aim categories.
• AVIA Marketplace — Top Company in Patient Education and Top Company in Remote Patient Monitoring (2024), following recognition as Top Rated Remote Monitoring Company (2023) across all five rated categories.
• CAN Health Network — Company of the Year (2022).
• Digital health rankings — OMERS Top 100 Canadian Health Tech Company; Global Top 100 Companies in Digital Health.
• Workplace — Great Place to Work® certified for multiple consecutive years and named among the Best Workplaces™ in Canada.
• Leadership — CEO Dr. Joshua Liu named Digital Health Executive of the Year by Digital Health Canada and to Healthcare Innovation’s 40 Under 40.

We have a wide variety of educational resources to learn more about our products and services in the form of our case studies, clinical research, informational podcasts, whitepapers, etc. You can also get in touch with us for specific questions and inquiries at contact us. Our team would be happy to provide you with a demo or address any of your questions.

Open roles are posted on the SeamlessMD careers page. SeamlessMD hires across engineering, clinical content, customer success and commercial roles, and is a certified Great Place to Work®.

A digital care journey is a personalized, longitudinal care plan that guides a patient step-by-step through an episode of care on their own device. It combines four things: automated reminders, interactive education delivered at the right moment, symptom and progress check-ins completed from home, and alerting that routes concerning responses back to the care team. Unlike a static PDF, a pamphlet or a one-off portal message, a digital care journey adapts to where the patient is in their journey and gives the care team continuous visibility between visits. Episodes of care include pre/post-surgery, cancer treatment, chronic care management, maternity care, behavioral health and more.

Device-based remote patient monitoring typically focuses on capturing physiologic data — often from connected devices — for a defined chronic condition. A digital care journey is broader: it covers the entire episode of care, combining patient education, task reminders, protocol compliance, patient-reported outcomes and symptom monitoring in a single plan. SeamlessMD includes remote monitoring inside a wider engagement platform, which is why health systems deploy it across surgery, oncology, maternity and chronic care rather than for a single monitoring use case.

Patients are most often enrolled automatically through an automated EHR integration, however patients can also be enrolled by staff through a standalone web portal, or patients can even self-sign up — the right access method is customized to the organization’s clinical workflows. The patient then receives an email or text with activation instructions. Once activated, patients access their care plan through any web browser, or by downloading the app from the Apple App Store or Google Play Store. Where the health system uses Epic or a similar EHR, patients can also reach SeamlessMD through MyChart or another patient portal. Patients can also access it through a health system’s custom digital front door. No new hardware is required.

No. SeamlessMD works on any smartphone, tablet or desktop computer through a web browser, with native iOS and Android apps available for patients who prefer them. For patients without a smartphone, SeamlessMD supports SMS-based delivery of reminders and education, including to basic feature phones, and SMS-only programs that require no account at all — used for population health outreach such as colorectal cancer screening and hypertension. Caregivers can also be enrolled to support patients who cannot use the technology themselves.

SeamlessMD provides out-of-the-box digital care plans that include the education content, workflows and clinical algorithms, and SeamlessMD’s patient education team then helps the health system customize it to its own protocols. The library includes 75+ pre-built, evidence-based pathways covering 150+ conditions, procedures and treatments. Usually health systems will say they love 80% of the template and need 20% customized to match their existing protocols.

SeamlessMD employs a dedicated Patient Education team of clinicians and health communication specialists — nurses, pharmacists, health communication specialists and so forth — who review evidence-based guidelines and translate them into patient-facing content written at a Grade 6 reading level and built to best practices for accessibility, health literacy, adult learning and behaviour change. Health systems do not start from a blank page.

Yes. Health systems customize the content, workflows, algorithms, alert thresholds, to-do lists and surveys in every care plan, and clinical teams are directly involved in that build. The app can also be branded with the health system’s logo, colours and clinician photos so patients experience it as an extension of their care team.

Yes — after a care plan is live, clinical teams can make change requests for care plans and content updates, which will be handled by our Patient Education teams. Change requests required for patient safety are prioritized. Clinical teams typically have scheduled content reviews and updates at 1 month post-launch, 6 months post-launch, and then once a year after that. Other edits can be made in between upon request. Safety-related changes are made as soon as possible.

Health systems that prefer direct control can request access to the content management system and make changes themselves, however we find that the vast majority of health systems prefer to use SeamlessMD’s fully managed services here.

The health system decides, based on the episode of care. Care plans can range from a few weeks to a year or longer. Tracking windows are configurable — for example, collecting data for pre-op baseline plus 7, 14, 30, 90 and 365 days post-surgery. There is no platform-imposed limit.

No. There is no limit to how many patients can access SeamlessMD. We have health systems that have tens of thousands of patients using our digital care journeys, and across provincial or large regional deployments.

Four things differentiate SeamlessMD from other solutions in this category.

Breadth of the care plan library. SeamlessMD covers 150+ conditions, procedures and treatments through 75+ pre-built, evidence-based pathways spanning surgery, oncology, maternity care, chronic disease and mental health. Health systems can standardize on one platform enterprise-wide instead of running a separate vendor per service line, which reduces staff training, security review cycles, integration overhead and vendor management.

Depth of clinical evidence. 50+ clinical studies and evaluations, across more clinical specialties than any peer vendor. This gives every clinical team confidence that SeamlessMD can scale and support their patients too.

Depth of EHR integration. SeamlessMD was the first company in this category with turn-key integration partnerships across Epic, Oracle Health (Cerner) and MEDITECH, and has been a validated Epic Vendor Services partner since 2018 — in fact, Epic has written an official SeamlessMD integration guide for its customers. SeamlessMD is also the only third-party vendor Epic has validated as a Toolbox partner for MyChart Care Companion content, which means health systems on either an Epic-first or a platform-first strategy can be supported. We have also been on the Oracle Health (Cerner) marketplace as an integration partner since 2018, and integrated with MEDITECH since 2022.

Full-service delivery. SeamlessMD’s clinical team builds, customizes and maintains care plan content on the health system’s behalf rather than handing over a configuration tool and a login. Most partners choose this model over managing configuration internally, because it keeps clinical and IT staff focused on care rather than platform administration. We also provide a dedicated customer success manager to provide on-going advisory services, troubleshooting help, training and support.

SeamlessMD’s library covers 150+ conditions, procedures and treatments across orthopedics, cardiology, women’s health, general surgery, urology, oncology, chronic disease (COPD, heart failure, diabetes), maternity care, mental health and addictions, palliative care, pediatrics, frailty, population health and more. Although SeamlessMD began in surgical care, it has since expanded across the full episode-of-care spectrum, which is why health systems increasingly standardize on it enterprise-wide.

Yes, and this is the most common pattern among larger partners. Because one platform covers surgical, medical, oncology, maternity, chronic care journeys and more, health systems on SeamlessMD avoid running separate point solutions per service line — reducing staff training burden, IT integration overhead, security review cycles and vendor management.

Yes. Care plans are available in multiple languages including but not limited to English, French, Spanish, Traditional and Simplified Chinese, Hindi, Urdu, Korean, Filipino, Portuguese, Italian and Punjabi. Language support covers patient-facing education, reminders and surveys. SeamlessMD also offers an AI-assisted translation option that generates translated drafts for human review by the health system’s preferred reviewer, reducing translation cost by an estimated 30–60% compared to fully manual translation.

Yes. SeamlessMD is WCAG 2.0 Level AA compliant, tested against screen reader and assistive technology software and with users who have vision, hearing and colour vision impairments. All clinical content is written at a Grade 6 reading level and can be translated in multiple languages. Patients can use the platform through a browser without downloading an app, SMS delivery is available for patients without smartphones, and caregivers can be enrolled to assist.

Care teams work from a patient roster with configurable columns — enrollment date, procedure, days since surgery, last survey completion, outstanding alerts, PROM scores, risk level — and can drill into an individual patient view showing a flowsheet-style timeline of all patient-reported data with out-of-range values highlighted. Where SeamlessMD is integrated via SMART on FHIR, these dashboards sit inside the Epic or Oracle Health patient chart. Teams typically work by exception, reviewing a prioritized alert queue rather than every response. Role-based access gives abstractors, surgeons, nurses and program directors each a view scoped to their role.

Yes. Alert thresholds are configured by the clinical team during implementation and refined afterward. When a patient’s reported symptoms, vital signs or check-in responses cross those thresholds, the care team is alerted — via Epic In Basket where integrated, or email or SMS otherwise — so they can intervene early rather than discovering a problem at an ED presentation. Patients may also receive automated self-escalation guidance advising them to seek care.

Yes. Alerts route by type to the right team member: diet questions to a dietitian, stoma questions to a stoma nurse, mobility alerts to physiotherapy, wound and infection alerts to a specific nursing group, pre-admission screening alerts to pre-admission or day surgery. Alternatively all alerts can route to one person or group who triages from there, and alerts can go to multiple recipients simultaneously.

Yes. Each alert can be assigned a resolution status — in progress, resolved by monitoring team, resolved and escalated to ED, or resolved with no action required — creating an auditable record of clinical follow-up for every flagged event. Aggregate reporting shows which alerts led to intervention versus resolving without it, which is what enables ongoing threshold refinement and guards against alert fatigue.

Real-time dashboards show patient roster, active alerts, PROM completion rates, symptom trends and engagement metrics, filterable by program, surgeon, procedure, site and date range. Longitudinal tracking compares pre-operative and post-operative PROM scores across configurable windows. Complication rate dashboards break down by procedure, surgeon and site for internal benchmarking, and multi-centre PROMs benchmarking between organizations is available. Reports can be scheduled and emailed automatically, exported to CSV, Excel or PDF, or accessed via API for data warehouse integration. Custom ad-hoc reports are also produced by the Customer Success team on request.

SeamlessMD’s standard offering is deviceless remote monitoring — patients self-report readings from their own devices into the app, where those readings are trended and alerted on like any other patient-reported data. This keeps programs lightweight and scalable. However, health systems can provide their own devices to patients, and SeamlessMD can set up custom integrations to those specific devices upon request.

Across 50+ clinical studies and evaluations — the largest body of evidence in the digital care journey category, spanning the most clinical specialties — SeamlessMD partners have reported readmission reductions up to 89%, ED visit reductions up to 72%, length of stay reductions of 1–2 days, mortality reductions up to 89%, patient phone call reductions up to 65%, and cost of care reductions of $1,000 to $9,000+ per patient episode.

Yes, across multiple institutions and specialties. Thunder Bay Regional Health Sciences Centre reported a 48% reduction across a hospital-wide, 12-program deployment (n=1,889). North Bay Regional Health Centre reported a 50% reduction across eight surgical programs (n=1,075). UAB Medicine reported a 2.7-day reduction in thoracic surgery (published, American Journal of Surgery, 2022) and a 20% reduction in gynecologic oncology (published, Gynecologic Oncology, 2023). Grand River Hospital reported a 29% reduction in hip replacement in a published matched cohort study, Halton Healthcare a 27.3% reduction in hip and knee, Horizon Health Network New Brunswick a 16.7% reduction across a province-wide cardiac program, and Baystate Health a 10% reduction in cardiac surgery.

Yes. Grand River Hospital reported an 89% reduction in readmissions and 62% reduction in ED visits in hip replacement (published, matched cohort). North Bay Regional Health Centre reported a 78% reduction in readmissions and 54% reduction in ED visits hospital-wide. Sault Area Hospital reported a 64% reduction in 30-day readmissions and 72% reduction in 30-day ED visits across nine programs. Baystate Health reported a 72% reduction in readmissions in cardiac surgery, Advocate Health a 60% reduction in readmissions and 31% reduction in ED visits in colorectal surgery, Montreal Heart Institute a 50% reduction in readmissions and 34% reduction in ED visits in TAVR (published, JACC Cardiovascular Interventions, 2022), and UAB Medicine a 50% reduction in gynecologic oncology (published, Gynecologic Oncology, 2023).

Yes, in high-acuity surgical oncology populations. Advocate Health reported an 89% reduction in 30-day mortality and 64% reduction in 90-day mortality in pancreas surgery, alongside a 20% reduction in length of stay (published, n=236). A second Advocate Health study across pancreas and liver surgery reported a 56% reduction in 30-day mortality and 24% reduction in length of stay (published, n=415).

Yes. Health systems automate PROM and PREM collection across the full episode of care, including validated instruments such as PROMIS-10, VR-12, EQ-5D, HOOS, KOOS, ESAS-R, FACT-G/FACT-C, PHQ-9 and GAD-7, with results written back into the EHR. Instruments are dynamically personalized — each patient automatically receives the measures relevant to their procedure and clinical profile. McGill University Health Centre reported 89% ERAS PRO completion, 87% agreement with a human auditor and 50% less missing data than manual abstraction (published, Surgical Endoscopy, 2017). UAB Medicine reported a 73% pre-operative PROMIS-10 and EQ-5D completion rate in thoracic surgery (published, JTCVS Open, 2025).

Yes. SeamlessMD is widely used to operationalize Enhanced Recovery After Surgery protocols, and addresses the two hardest parts of running an ERAS program at scale: getting patients to reliably complete the patient-facing elements of the protocol, and measuring compliance without manual chart audit. On the patient side, care plans deliver ERAS elements directly to the patient on the schedule the protocol specifies — pre-operative education and expectation setting, fasting and carbohydrate loading instructions, bowel preparation, early mobilization targets, diet advancement, and opioid-sparing pain management guidance — with reminders anchored to the patient’s actual surgery date and to-do lists that confirm completion. Non-completion is visible to the care team before the patient arrives, not discovered on the day of surgery.

On the measurement side, SeamlessMD automates collection of the ERAS audit data that programs otherwise fund through manual chart review. McGill University Health Centre reported 89% completion of patient-reported ERAS audit elements, 87% agreement with a human auditor, and 50% less missing data than manual abstraction (published, Surgical Endoscopy, 2017). Baystate Health’s cardiac ERAS program reported a 0.9 day LOS reduction and 72% reduction in readmissions, and Advocate Health’s colorectal ERAS program reported a 1 day LOS reduction, 60% reduction in readmissions and 31% reduction in ED visits.

Yes, in specific, bounded ways — and SeamlessMD is deliberate about distinguishing AI from deterministic logic. The core clinical decision logic in the platform is not AI: alert thresholds, branching survey logic and risk stratification scoring are rule-based, fully transparent, configurable by the health system’s clinical leads and version-controlled.

AI is applied in four places: Seamless Answers (patient-facing conversational AI), natural language processing for free-text patient feedback, AI-assisted content translation, and analytics support for care teams. All AI features are optional and can be disabled.

Seamless Answers is SeamlessMD’s conversational AI feature for patients. It lets a patient ask a question about their care in their own words — “can I shower with my incision,” “when do I restart my blood thinner,” “is this much swelling normal” — and get an immediate answer at any hour. Answers are generated exclusively from the education content the patient’s own care team has reviewed and approved. It is live at numerous health systems such as North York General Hospital, Kingston Health Sciences Centre, Southlake Health, Sault Area Hospital and North Bay Regional Health Centre.

Seamless Answers uses a retrieval-augmented generation (RAG) architecture grounded strictly in the health system’s approved content library. The model retrieves only from that library at inference time and cannot access external sources or answer from unconstrained model knowledge. Questions falling outside the approved content are not answered speculatively — the patient is directed to contact their care team. This constraint is deliberate: it is what prevents the model from generating unsanctioned clinical guidance, and it is why a patient-facing generative AI feature can be deployed safely in a clinical setting.

Yes — the care team owns the approved content library that Seamless Answers draws from, entirely. If content is not approved by the health system, Seamless Answers will not use it. Health systems retain the same review, edit and update workflow over AI-answerable content that they have over the rest of their care plan content, and all content libraries are version-controlled with full change history.

Yes. Natural language processing is applied selectively to free-text patient responses — for example, sentiment analysis on patient experience survey comments to surface themes and flag concerns for quality improvement review. SeamlessMD also applies analytics across patient-reported data at the program level so care teams can see patterns without reading every individual response.

SeamlessMD integrates with Epic, Oracle Health (Cerner) and MEDITECH, and was the first company in its category to have turn-key integration partnerships with all three. Integration is available via SMART on FHIR, FHIR R4/STU3/DSTU2, HL7v2 and RESTful APIs. SeamlessMD can also run standalone where a health system prefers to prove value before scheduling integration work.

Yes. SeamlessMD writes patient-reported data back into Epic flowsheets, smart data elements and questionnaire responses using FHIR R4 and Epic APIs. This means symptom scores, vital signs and patient-reported outcomes land in the chart as discrete, reportable data rather than as a PDF or note attachment — making them usable for Epic reporting, registries and downstream clinical decision support. Patient-reported data can also be written back to other systems such as REDCap for research and quality programs.

SeamlessMD has been a validated Epic App Market (Vendor Services) partner since 2018, making it one of the longest-running and most deeply integrated patient engagement vendors in the Epic ecosystem — in fact, Epic has written an official SeamlessMD integration guide for its customers. The full integration package includes SMART on FHIR embedded dashboards in Hyperspace/Hyperdrive with OAuth2 single sign-on, SMART on FHIR patient access through MyChart, In Basket alert delivery, HL7v2 ADT (A01/A03/A08) and SIU (S12/S14/S15) for automated enrollment with ORM and ORU support, and FHIR R4 writebacks. See the SeamlessMD listing in the Epic Showroom.

SeamlessMD is the first and so far only third-party company Epic has validated as a Toolbox partner to provide pre-built care pathway content in MyChart Care Companion format. Health systems pursuing an Epic-first or Care Companion-first strategy can license SeamlessMD’s evidence-based pathway content — already formatted for import into Care Companion — rather than building that content from scratch. See the SeamlessMD Epic Toolbox listing for Care Companion content.

SeamlessMD offers both, and is the only vendor positioned to support either path. About 80% of Epic partners we work with choose the full-service digital care journey platform, which offers broader patient access channels (mobile app, web, SMS, email and MyChart), rich data capture, configurable alerting and escalation logic, and the fully managed services model with our dedicated clinical patient education specialists (for content customization & management) and customer success team. Care Companion content licensing suits health systems that have committed to an Epic and MyChart-first strategy and want to accelerate Care Companion adoption. Health systems can also use both, choosing per service line.

Yes. SMART on FHIR integration with Epic and Oracle Health embeds the monitoring dashboard directly inside the patient chart with single sign-on, so clinicians review patient-reported data without leaving the EHR. MEDITECH integration supports contextual launch from the patient chart. This is consistently one of the strongest drivers of care team adoption.

Beyond the three major EHRs, SeamlessMD has production integrations with many other systems such as PICIS and CPM for OR scheduling feeds, Ontario Health’s Wait Time Information System (WTIS) for waitlist and wait-time reporting, REDCap for research and PROMs data, Xealth for automated enrollment based on trigger events, Microsoft Active Directory and Azure AD via SAML 2.0 for single sign-on, and secure SFTP or custom web services where FHIR and HL7 are not available. A full RESTful API is available with OAuth2 and API key authentication.

Integration removes the two biggest sources of manual work. Enrollment becomes automatic — patients enroll off surgical bookings, admissions or appointment feeds rather than being added by hand — and monitoring or review of data happens inside the chart, with alerts routed to In Basket (for Epic) rather than a separate inbox. The practical result is that a program can scale to thousands of patients without adding proportional staffing.

Integrations typically take 4 to 8 weeks depending on scope and IT team availability, and SMART on FHIR integrations can be completed in as little as 1–2 weeks if the IT team has prior experience with FHIR integrations. Typical resourcing is one to two analysts to configure settings and permissions, plus a network administrator. No on-premise hardware or software installation is required, and no inbound firewall exceptions are needed — though HL7v2 integration requires a site-to-site VPN or an HTTPS interface engine such as Mirth Connect.

Yes. SeamlessMD complies with HIPAA and executes Business Associate Agreements with U.S. covered entities. SeamlessMD also maintains SOC 2 Type II compliance, audited annually by an independent CPA firm, with no exceptions across three consecutive audits.

Yes. SeamlessMD complies with PHIPA, PIPEDA, FIPPA, PHIA, the Connecting Care Act and Ontario Health interoperability specifications. It has completed Privacy Impact Assessments with numerous Canadian health organizations including Ontario Health/OTN, conducted by qualified third-party assessors holding CIPP/C credentials following guidance from Ontario’s Information and Privacy Commissioner.

Yes. SeamlessMD maintains SOC 2 Type II compliance, audited annually by an independent CPA firm, with no exceptions across three consecutive audits. A copy of the current SOC 2 Type II report is available to prospective and existing customers on request under NDA.

Patient data is stored in the country of the health system it belongs to: Canadian customer data is hosted and backed up in Microsoft Azure Canada and never leaves the country; U.S. customer data is hosted and backed up in the United States. SeamlessMD holds a signed BAA with Microsoft Azure, whose data centres are ISO 27001 compliant and HITRUST certified. Customer data is logically segregated so no customer can access another’s data.

No. SeamlessMD is 100% cloud-hosted SaaS on Microsoft Azure with no on-premise servers, virtual machines or local software required. SeamlessMD does not require remote connectivity into the health system’s network for support, administration or deployment. The only network requirement is standard outbound HTTPS/TLS access, plus a site-to-site VPN or interface engine if HL7v2 integration is in scope.

SeamlessMD uses a proven 12-week implementation playbook applied across hundreds of implementations; 90% of implementations complete in nine weeks. Two tracks run in parallel: a clinical track covering pathway configuration, content customization, PROM instrument selection, alert threshold design and staff training; and an IT track covering SMART on FHIR configuration, HL7v2 feed setup and FHIR writeback mapping (if implementing with EHR integrations, which is optional). Every customer is assigned a dedicated team consisting of a Customer Success Manager, Patient Education Specialist, Quality Assurance Associate and IT Integration Specialist.

The main commitment is clinical time. A clinical working group — inpatient, outpatient, pre-admission, allied health — joins a weekly 45–60 minute meeting and reviews materials in advance, roughly one to three hours per week. Physicians commit approximately three to four hours total across the project for final sign-off on patient recommendations, medications and survey content, plus kickoff and demo. Where an EHR integration is in scope, one to two IT analysts and a network administrator are needed. SeamlessMD does the build.

Health systems report cost of care reductions of $1,000 to $9,000+ per patient episode, driven by shorter length of stay, avoided readmissions, avoided ED visits and phone call volume reductions up to 65%. ROI varies by service line, baseline performance and payment model — the strongest returns are typically in high-volume clinical programs with quality or value-based performance targets where improved outcomes is valuable to the health system.

Each customer has a named Customer Success Manager as primary contact — not a generic helpdesk queue — who handles content update requests, alert threshold adjustments, reporting questions, new staff training and escalations. The CSM also proactively monitors program performance and often raises issues before the clinical team does. Technical support for patients and providers is available by phone and email. Executive business reviews throughout the year cover outcomes, alert performance and program optimization.

The vast majority of partners choose our full-service model where SeamlessMD’s team makes care plan, content and workflow changes on their behalf — consistently found faster and easier than managing configuration internally, and it frees clinical and IT staff.