TDP 183: Veteran CIO/CDO Dr. Alistair Erskine: Proving ROI for AI, Chat-based AI interfaces for the EHR, and Why Every Health System should Hire a Chief Financial Informatics Officer

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On this episode of The Digital Patient, Dr. Joshua Liu and Alan chat with Dr. Alistair Erskine, Veteran CIO/CDO, about "Proving ROI for AI, Chat-based AI interfaces for the EHR, Why Every Health System should Hire a Chief Financial Informatics Officer, and more..." Click the play button to listen or read the show notes below.

Audio:

Guest(s):

• Dr. Alistair Erskine, Veteran CIO/CDO, formerly at Emory Healthcare
• Dr. Joshua Liu, Co-founder & CEO at SeamlessMD

Episode 183 - Show Notes:

[00:00:07] Episode preview

[00:04:07] From philosophy student to internal medicine and pediatrics physician

[00:09:01] Importance of "sales" skills in healthcare leadership roles

[00:16:46] Enterprise-wide rollout of ambient listening at Emory Healthcare

[00:19:28] Adopting ambient listening in medical education and training

[00:24:30] Strategically driving clinician adoption through "nudgers"

[00:28:05] Challenges and strategies in demonstrating ROI for AI tools in healthcare

[00:32:21] On the emerging role of Chief Financial Informatics Officer (CFIO) to optimize financial performance in healthcare systems

[00:33:25] Future of clinician interaction with EHRs through chat-based AI interfaces

[00:40:32] Healthcare AI Challenge initiative for real-world AI validation

Fast 5 Lightning Round:

1. What is your favorite book or book you’ve gifted the most?
   L'Étranger by Albert Camus
2. If you could instantly master any skill, what would it be?
   Learning new languages to better understand diverse cultures.
3. Would you rather have Super strength, super speed, or the ability to read people’s minds?
   Mind reading to enhance communication and manage change.
4. What is something in healthcare you believe that others might find insane?
   Advocates for "practice-based evidence" to complement traditional evidence-based medicine.
5. What was the last Film or TV show you watched?
   Mob on Paramount.

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