Digital Patient Podcast

TDP 162: UCHealth’s Dr. Richard Zane: Eliminating Pilotitis, Balancing Innovation with Financial Realities, and Simplifying Clinical Workflows Before Adding AI

January 20, 2025
By
seamless

Subscribe on: RSS | SPOTIFY | APPLE PODCAST | GOOGLE | BREAKER | ANCHOR

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Richard (Rich) Zane, Chief Innovation Officer at UC Health, about "Eliminating Pilotitis, Balancing Innovation with Financial Realities, Simplifying Clinical Workflows Before Adding AI, and more..." Click the play button to listen or read the show notes below.

Audio:

Guest(s):

  • Dr. Richard Zane, Chief Innovation Officer at UC Health
  • Dr. Joshua Liu (@joshuapliu), Co-founder & CEO at SeamlessMD

Episode 162 - Show Notes:

[00:00:07] Episode preview

[00:02:52] From Elementary School Teacher to Emergency Physician

[00:05:42] Defining Innovation at UC Health: Intelligence and Pragmatism

[00:09:30] Eliminating Pilotitis

[00:13:34] Building Scalable and Actionable Decision Support

[00:19:34] Scaling Virtual Health Across the Care Continuum

[00:23:48] Balancing Innovation with Financial Realities

[00:29:21] Actionable AI and the Role of Clinician Workflow

[00:35:30] Guiding Principles: Scaling Impact Beyond UC Health

Fast 5 Lightning Round:

  1. Favorite Book or Book You’ve Gifted the Most:
    Measure What Matters by John Doerr and The No Asshole Rule by Robert Sutton.
  2. Person Dead or Alive You’d Love to Meet:
    Thomas Jefferson.
  3. Super strength, super speed, or mind reading:
    Mind Reading.
  4. Something in Healthcare You Believe in That Others Might Find Insane:
    The regulatory burden.
  5. Last Film/TV Show:
    Yellowstone.

TDP 162: UCHealth’s Dr. Richard Zane: Eliminating Pilotitis, Balancing Innovation with Financial Realities, and Simplifying Clinical Workflows Before Adding AI

Posted by:
seamless
on
January 20, 2025

Subscribe on: RSS | SPOTIFY | APPLE PODCAST | GOOGLE | BREAKER | ANCHOR

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Richard (Rich) Zane, Chief Innovation Officer at UC Health, about "Eliminating Pilotitis, Balancing Innovation with Financial Realities, Simplifying Clinical Workflows Before Adding AI, and more..." Click the play button to listen or read the show notes below.

Audio:

Guest(s):

  • Dr. Richard Zane, Chief Innovation Officer at UC Health
  • Dr. Joshua Liu (@joshuapliu), Co-founder & CEO at SeamlessMD

Episode 162 - Show Notes:

[00:00:07] Episode preview

[00:02:52] From Elementary School Teacher to Emergency Physician

[00:05:42] Defining Innovation at UC Health: Intelligence and Pragmatism

[00:09:30] Eliminating Pilotitis

[00:13:34] Building Scalable and Actionable Decision Support

[00:19:34] Scaling Virtual Health Across the Care Continuum

[00:23:48] Balancing Innovation with Financial Realities

[00:29:21] Actionable AI and the Role of Clinician Workflow

[00:35:30] Guiding Principles: Scaling Impact Beyond UC Health

Fast 5 Lightning Round:

  1. Favorite Book or Book You’ve Gifted the Most:
    Measure What Matters by John Doerr and The No Asshole Rule by Robert Sutton.
  2. Person Dead or Alive You’d Love to Meet:
    Thomas Jefferson.
  3. Super strength, super speed, or mind reading:
    Mind Reading.
  4. Something in Healthcare You Believe in That Others Might Find Insane:
    The regulatory burden.
  5. Last Film/TV Show:
    Yellowstone.

Recent news from SeamlessMD

240: Lee Health's Jon Witenko: Why Ambient AI Stalls the Moment It Leaves the Ambulatory Clinic, Why He Stopped Waiting for the Perfect Smart Room, and 60-Second Pitches to Get Your Project Funded
September 10, 2026

240: Lee Health's Jon Witenko: Why Ambient AI Stalls the Moment It Leaves the Ambulatory Clinic, Why He Stopped Waiting for the Perfect Smart Room, and 60-Second Pitches to Get Your Project Funded

Learn More
239: Saint Francis' CMO Dr. Reetu Singh: Why to Shop for Digital Tools the Way You Shop at Home Depot, the Hidden Cost of Standardizing Patient Care, and the Signal That Beats Every Dashboard Metric
September 3, 2026

239: Saint Francis' CMO Dr. Reetu Singh: Why to Shop for Digital Tools the Way You Shop at Home Depot, the Hidden Cost of Standardizing Patient Care, and the Signal That Beats Every Dashboard Metric

Learn More
238: Essentia Health’s ACMIO Dr. Dave Kunstman: The Voice Agent Epic’s Agent Factory Built in Under a Day, Why Faster Builds Mean Faster Mistakes, and Why Ambient AI Is Care Redesign, Not Documentation
September 1, 2026

238: Essentia Health’s ACMIO Dr. Dave Kunstman: The Voice Agent Epic’s Agent Factory Built in Under a Day, Why Faster Builds Mean Faster Mistakes, and Why Ambient AI Is Care Redesign, Not Documentation

Learn More