How Horizon Health Network is Using SeamlessMD to Improve Access, Increase Patient Confidence, and Save Lives

In New Brunswick, many patients live hours from the nearest hospital. For Horizon Health Network, the province’s largest regional health authority, this meant finding new ways to keep patients informed and connected throughout their care journeys.

That’s why Horizon partnered with SeamlessMD to launch bilingual digital care journeys, accessible anytime on a patient’s own device.

In this short video, Horizon’s President & Chief Executive Officer, Margaret Melanson, and VP Strategy, Digital Transformation & Chief Information Officer, Jennifer Shiels, share how SeamlessMD is helping patients feel safer, better prepared, and more supported – regardless of where they live.

Key Results with SeamlessMD

Orthopedic Surgery:

↓ 42% Average Length of Stay
↓ 52% Readmissions

Cardiac Surgery:

↓ 47% Emergency Department visits
↓ 16.7% Average Length of Stay

Patient Feedback:

98% recommend SeamlessMD
98% felt more confident before surgery
95% felt more confident at home after surgery
89% avoided 1+ phone calls to the hospital

Following this success, Horizon has expanded SeamlessMD beyond surgical care to other areas, including Congestive Heart Failure (CHF), maternity care, hepatopancreatobiliary (HPB), and more – ensuring patients across multiple care journeys benefit from the same proactive support.

Why it matters for health systems

For Horizon, SeamlessMD isn’t just a digital engagement tool… It’s a way to standardize education, reduce unnecessary hospital visits, and proactively intervene before small issues become major complications. The results speak for themselves: lower costs, higher patient satisfaction, and lives saved.