Hoag Cuts Patient Length of Stay by 15% and Readmissions by 28% with SeamlessMD

Hoag, a leading healthcare system in Orange County, California, has made remarkable strides in improving patient outcomes and satisfaction through its partnership with SeamlessMD, a Digital Care Journey platform that allows providers to educate, engage and remotely monitor patients from preparation through recovery. The collaboration focused on enhancing the patient experience and improving clinical outcomes for cardiac surgery patients.

Key Achievements

• 28.3% Reduction in Readmissions: Significantly improving patient recovery and reducing the strain on hospital resources
• 15.25% Shorter Length of Stay: Allowing for more efficient use of hospital beds and resources
• High Patient Satisfaction: An impressive 98% of patients on SeamlessMD at Hoag would recommend SeamlessMD to others undergoing surgery, highlighting the platform’s effectiveness in delivering clear, easy-to-understand information
• Increased Patient Confidence: 94% of patients reported feeling more confident before surgery, thanks to the comprehensive and interactive education on SeamlessMD

SeamlessMD's Role

SeamlessMD supported Hoag by automating the delivery of personalized patient education in accordance with Hoag’s Cardiac Enhanced Recovery After Surgery program and by providing real-time remote monitoring capabilities. Patients received interactive, evidence-based information tailored to their specific needs, from pre-op preparation through post-op recovery. The platform also enabled patients to self-report their symptoms and progress, enabling Hoag’s care team to intervene promptly when necessary.

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Angela Devlin, Executive Director at Hoag, Jeffrey M. Carlton Heart & Vascular Institute shares: “Our collaboration with SeamlessMD has enabled us to further reduce our readmissions and shorten length of stay while increasing patient satisfaction and enhancing the overall patient experience. Undergoing surgery can be scary, our patients tell us having access to SeamlessMD helps them stay informed, prepare for what to expect, and be more confident before and after surgery. The platform enables us to optimize operational efficiencies by automating the delivery of interactive patient education and discharging patients sooner knowing that we can stay connected by way of remote monitoring and that they are less likely to require multiple follow-up phone calls.”

Patient Feedback

Patients praised the program for its clarity and helpfulness. One patient noted, “Wow - it just walks you from pre-surgery to post surgery in a very clear way. When all of this is unfamiliar it was so good to have lists and reminders and explanations at every step of the way. Stellar program!”

Read the Full Case Study

Hoag’s successful implementation of SeamlessMD underscores the potential of Digital Care Journey platforms to enhance patient care and operational efficiency. To learn more about the specific strategies and detailed outcomes of this partnership, read the full case study here.